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Yell Adds Chief Customer Experience Officer

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UK-based Yell announced this week that it has created a new role of chief customer experience officer to improve customer satisfaction and operational efficiency.

Tim Schuh, who has deep international expertise in transforming customer service through more than twenty years of experience with global outsources, will lead “the transformation of Yell’s end-to-end customer service and support capabilities, with the goal of creating world-class engagement that builds loyalty and drives the highest levels of customer service.”

Tim will report to Mike Pocock, Yell’s chief executive officer, and will be based at Yell’s offices in Houston. The move is part of Yell’s ongoing strategy to become a full-service business and marketing partner to SMBs and a trust resource for consumers searching for and connecting to local businesses. Last year, Yell appointed Scott Moore as its first chief digital officer in an effort to help SMBs capitalize on new digital opportunities.

We welcome Tim to the local search community!


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